Business Intelligence Analyst • Senior

Who you are

You are a seasoned professional with a strong background in business intelligence and analytics, possessing at least 5 years of experience in a similar role. You have a deep understanding of data analysis and visualization techniques, and you are proficient in tools such as SQL, Tableau, and Power BI. Your ability to mentor team members and collaborate with leadership sets you apart, as you strive to elevate support quality standards through strategic thinking and tactical execution. You are passionate about using data to drive decision-making and improve customer experiences, and you thrive in a remote-first work environment.

Desirable

Experience with advanced analytics methodologies and quality assurance frameworks is a plus. Familiarity with AI technologies and their application in business processes will enhance your candidacy. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on quality and results.

What you'll do

In this role, you will design and implement comprehensive quality assurance frameworks and methodologies across Global Operations. You will spearhead quality programs that enhance customer experience through data-driven insights and process optimization. Collaborating closely with cross-functional teams, you will mentor team members and lead initiatives that drive strategic improvements. Your analytical skills will be crucial in identifying trends and areas for enhancement, ensuring that Twilio maintains its high standards of support quality. You will also be responsible for presenting findings and recommendations to leadership, helping to shape the direction of quality assurance initiatives.

What we offer

Twilio offers a vibrant remote-first work culture that emphasizes connection and inclusion. You will be part of a diverse team that values your contributions and encourages professional growth. The company provides competitive compensation and benefits, along with opportunities for career advancement. You will have the chance to work on innovative projects that impact how businesses communicate and engage with their customers, making a meaningful difference in the industry.