Customer Operations • Mid-Level

Who you are

You are a customer advocate with a strong analytical mindset — you thrive on understanding the end-to-end customer journey and identifying pain points that need addressing. With a data-driven approach, you excel at generating insights that inform decision-making and process improvements. Your problem-solving skills are top-notch, allowing you to tackle complex challenges effectively. You are also an excellent relationship builder, capable of aligning stakeholders across various teams to drive initiatives forward. Project management is second nature to you, and you have a knack for optimizing processes to enhance customer satisfaction.

What you'll do

In this role, you will map the entire customer journey, pinpointing opportunities for improvement while keeping operational goals and budget constraints in mind. You will lead initiatives aimed at enhancing customer-facing processes, coordinating with stakeholders in the CommOps and Operations teams to ensure successful execution. Your understanding of CommOps KPIs will guide your efforts to champion customer-centric processes that align with financial objectives. You will provide valuable insights from customer interactions to local stakeholders, influencing decisions that enhance the overall customer experience.

What we offer

At Uber, we value our employees and strive to create a supportive work environment. You will have the opportunity to work in a dynamic team that is committed to improving customer experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to redefine mobility and enhance the customer journey.