About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Customer Support Team Lead to manage and motivate a team of Customer Support Specialists. You'll focus on driving operational excellence and continuous process improvement in a fast-paced environment. This role requires strong leadership and supervisory experience.
Job Description
Who you are
You have supervisory or leadership experience, demonstrating your ability to set team goals, drive accountability, and develop talent. You maintain a positive, can-do demeanor and encourage others to do the same, even in challenging situations. Your approachability and presence on the floor help you guide your team effectively, ensuring they deliver on operational KPIs in a time-sensitive environment.
You are skilled in auditing team performance through ongoing analysis, using insights to highlight opportunities for improvement, additional training, or further review. You understand the importance of compliance with company policies and are adept at documenting and escalating issues as required. As a Subject Matter Expert (SME), you identify trending issues and guide your team in addressing them in their daily work.
What you'll do
In this role, you will directly lead, motivate, and develop a team of 10–15 Customer Support Specialists. Your leadership will be crucial in ensuring that your team provides the highest quality care in the smartest, most efficient way possible. You will offer guidance and support by being present and approachable, answering questions, and hosting weekly one-on-one and team meetings to provide real-time feedback.
You will create and distribute performance reports to management, senior leadership, and other stakeholders, ensuring transparency and accountability within your team. Your ability to analyze performance metrics will help you identify areas for improvement and implement necessary training or reviews. You will also ensure that your team complies with company policies, including attendance, dress, and behavior, fostering a positive work environment.
What we offer
Uber offers a collaborative work environment where you can make a significant impact on customer support operations. You will have the opportunity to develop your leadership skills while working with a dedicated team. The role is based in Chicago, and unless formally approved to work fully remotely, employees are expected to spend at least half of their work time in the office. This position provides a chance to grow within a leading company in the tech industry, contributing to the overall success of Uber's customer support initiatives.
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