About Upside
Empowering businesses through user-centric digital solutions
Key Highlights
- Located in Westminster, London, UK
- Specializes in B2B SaaS and digital transformation
- Works with large government and FTSE100 clients
- Launched Cimple, its first venture, to accelerate digitization
Upside is a London-based consultancy and technology developer focused on delivering user-centric digital solutions for complex business environments. With a growing portfolio of clients that includes large government entities and FTSE100 companies, Upside specializes in embedding technological chang...
🎁 Benefits
Upside offers a flexible remote working policy, 26 days of holiday excluding bank holidays, and a unique 'PETernity' leave program for new pet owners....
🌟 Culture
Upside fosters a culture of adaptability and innovation, focusing on helping businesses navigate the digital landscape. The company values collaborati...
Skills & Technologies
Overview
Upside is hiring a Senior Consumer Operations Systems Manager to design and optimize the Consumer Operations technology stack. You'll work closely with Product and Engineering to implement AI-enabled solutions that enhance customer experience. This role requires strong technical depth and systems thinking.
Job Description
Who you are
You have a strong background in systems management and technology, with a focus on optimizing operational systems. Your experience includes designing and implementing scalable solutions that enhance customer experience and reduce operational costs. You are a thought leader in Voice of the Customer (VOC) reporting and insights, capable of translating operational challenges into effective technical solutions. You thrive in collaborative environments, working closely with cross-functional teams to drive innovation and efficiency. Your technical depth allows you to understand complex systems and identify opportunities for improvement. You are passionate about leveraging AI to enhance operational effectiveness and customer satisfaction.
What you'll do
In this role, you will be responsible for the design, optimization, and evolution of the Consumer Operations technology stack. You will serve as the technical owner for key operational systems and integrations, ensuring they meet the needs of the business and its customers. You will lead initiatives to identify, build, and scale AI-enabled solutions that improve customer experience and materially reduce operational costs. Your role will involve close collaboration with Product and Engineering teams, as well as deep engagement with Consumer Operations to ensure alignment and effectiveness. You will also be tasked with developing and maintaining reporting that surfaces VOC insights across various channels, helping to inform strategic decisions and operational improvements.
What we offer
At Upside, you will be part of a mission-driven team focused on transforming brick-and-mortar commerce. We offer a dynamic work environment where innovation is encouraged, and your contributions will have a direct impact on our success. You will have the opportunity to work with cutting-edge technology and be at the forefront of operational excellence. We value collaboration and provide a supportive culture that fosters professional growth and development.
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