Customer Operations • Entry-Level

Who you are

You are a dedicated individual with a passion for providing exceptional customer service. You thrive in a fast-paced environment and enjoy interacting with guests, vendors, and owners. Your strong communication skills enable you to handle inquiries effectively and maintain high satisfaction standards. You are detail-oriented and organized, ensuring that all administrative tasks are completed efficiently. You understand the importance of teamwork and are eager to collaborate with maintenance and housekeeping teams to create positive experiences for guests. You are at least 18 years old and possess a valid driver’s license, which is essential for this role.

What you'll do

As a Front Desk Specialist at Vacasa, you will be the first point of contact for guests, vendors, and owners within a local management office. You will handle phone calls, emails, and chats to resolve questions about reservations and other concerns. Your role will involve coordinating with maintenance and housekeeping teams to verify unit availability for vendor visits. Additionally, you will identify potential owner leads to support business growth. Your ability to create lasting relationships with guests and vendors will be key to your success in this position. You will also be responsible for maintaining high standards of customer satisfaction and ensuring that all inquiries are addressed promptly and professionally.

What we offer

Vacasa offers a supportive work environment where you can grow and develop your skills. We value your contributions and provide opportunities for you to make a real impact on the homeowners and guests we serve every day. Our compensation ranges from $16 to $19 per hour, depending on your skills and experience. We also provide various benefits and company perks to enhance your work experience.