Customer Success Engineer • Mid-Level

Who you are

You have a strong technical background and experience in customer-facing roles, ideally within software or technology services. You understand the importance of customer success and are passionate about helping clients maximize their use of technology. Your communication skills are exceptional, allowing you to convey complex technical concepts in an accessible manner. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver the best outcomes for customers. You are proactive in identifying customer needs and are skilled at providing tailored solutions that enhance user experience and productivity. You are adaptable and can navigate the complexities of digital transformation, ensuring that customers realize the full potential of the solutions provided.

What you'll do

As a Customer Success Engineer at WalkMe, you will engage directly with customers to ensure they are successfully utilizing the Digital Adoption Platform. You will provide technical expertise and support across various customer engagements, helping to troubleshoot issues and deliver effective solutions. Your role will involve collaborating with customers to understand their unique challenges and objectives, allowing you to tailor your approach to meet their needs. You will work closely with internal teams, including product and engineering, to relay customer feedback and contribute to product improvements. You will also be responsible for conducting training sessions and workshops to empower customers in using the platform effectively. Your goal is to drive customer satisfaction and success, ultimately contributing to the overall growth and success of WalkMe.

What we offer

WalkMe offers a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with cutting-edge technology and be part of a team that is transforming the digital landscape. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. You will be part of a culture that values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to empower organizations through digital adoption and transformation.