About Xometry
On-demand manufacturing powered by AI technology
Key Highlights
- Public company (NASDAQ: XMTR) since 2021
- Over 30,000 customers including BMW and NASA
- Network of 4,000+ suppliers nationwide
- $200M+ raised from investors like Greenspring Associates
Xometry is a leading AI-enabled marketplace for on-demand manufacturing, headquartered in Rockville, Maryland. The company connects over 30,000 customers, including Fortune 100 firms like BMW and NASA, with a network of more than 4,000 suppliers. Xometry has raised over $200 million in funding and w...
🎁 Benefits
Employees enjoy competitive salaries, stock options, flexible remote work policies, generous PTO, and a comprehensive health benefits package....
🌟 Culture
Xometry fosters a technology-driven culture that emphasizes innovation and efficiency in manufacturing, encouraging employees to leverage AI and data ...
Overview
Xometry is seeking a Senior Operational Excellence Manager to analyze operational metrics and drive process improvements. You'll collaborate with various teams to enhance efficiency and customer satisfaction. This role requires strategic thinking and hands-on execution.
Job Description
Who you are
You are a strategic thinker with a strong background in operational excellence, possessing at least 5 years of experience in a similar role. You have a proven track record of analyzing operational and customer service data to identify inefficiencies and performance gaps. Your analytical skills allow you to uncover trends and root causes of issues effectively. You excel in developing clear, evidence-based recommendations and presenting them to executive leadership. You are comfortable collaborating with cross-functional teams to align improvement initiatives with company goals and customer expectations. You are results-driven and have a hands-on approach to implementing process improvements that enhance efficiency and customer satisfaction.
What you'll do
In this role, you will conduct in-depth analysis of operational metrics and KPIs to generate insights that drive decision-making. You will identify high-impact areas for improvement across operational workflows and customer service processes. Your responsibilities will include developing and presenting recommendations to leadership, ensuring alignment with company objectives. You will lead or co-lead the implementation of process improvements, working closely with various operational teams. You will also monitor the effectiveness of implemented changes and make adjustments as necessary to ensure continuous improvement. Your role will involve fostering a culture of operational excellence within the organization, encouraging teams to embrace data-driven decision-making.
What we offer
At Xometry, you will be part of a dynamic team that is transforming the manufacturing industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in an environment that values innovation and collaboration, where your contributions will have a direct impact on the company's success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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