Customer Operations • Mid-Level

Who you are

You have a knack for managing online reputations and understand the importance of brand voice in customer interactions. Your experience in customer service or operations has equipped you with the skills to handle reviews on platforms like Google, Facebook, and Yelp effectively. You are detail-oriented and can ensure that each response aligns with the client's customer experience guidelines. You thrive in collaborative environments and are eager to contribute to a team that values innovation and brand visibility.

What you'll do

In this role, you will monitor and manage reviews for a variety of enterprise-level businesses, ensuring that each response reflects the client's brand voice. You will engage with customers through public platforms, addressing their feedback and concerns while maintaining a positive brand image. Your responsibilities will include analyzing customer feedback trends and collaborating with internal teams to enhance the overall customer experience. You will also be involved in developing strategies to improve brand visibility and engagement across digital channels.

What we offer

Yext provides a dynamic work environment where you can grow your skills and contribute to meaningful projects. You will be part of a team that is recognized as a ‘Best Place to Work’ globally, and you will have the opportunity to work with cutting-edge technology in brand visibility. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.