About Zefir
The fast-track real estate platform for homeowners
Key Highlights
- Raised $58.6 million in Series B funding
- Sells homes in approximately 72 hours from offer
- Headquartered in Chaussée-d'Antin, Paris, France
- Competes with iBuyers like Homeloop and Casavo
Zefir is a Paris-based iBuyer platform that revolutionizes the home-selling process by enabling transactions within 72 hours of an offer. Founded in 2020, Zefir has raised $58.6 million in Series B funding to expand its services beyond Paris, competing with companies like Homeloop and Casavo. With a...
🎁 Benefits
Zefir offers a remote-friendly work environment, elegant office space in central Paris, and provides employees with a Mac or PC and Fleex for home set...
🌟 Culture
Zefir's culture is centered around agility and innovation in the real estate sector, with a strong emphasis on leveraging technology to streamline hom...
Overview
Zefir is hiring a Lead Customer Support to shape the customer support team and enhance customer satisfaction. You'll focus on building a high-performing team and improving response times. This role requires strong leadership and operational skills.
Job Description
Who you are
You have a proven track record in customer support leadership, with experience in building and managing high-performing teams. Your strong communication skills enable you to maintain high customer satisfaction scores while identifying churn risks early. You understand the importance of collaboration across departments, particularly with Sales, Operations, and Product teams, to drive growth and improve customer experience.
You are adept at defining long-term visions for support operations, whether in-house or outsourced, and you have a strategic mindset that allows you to implement effective processes and tools. Your ability to analyze customer feedback and operational metrics will help you make data-driven decisions that enhance service delivery.
What you'll do
As the Lead Customer Support at Zefir, you will own the customer satisfaction metrics, ensuring that the team maintains strong CSAT scores. You will be responsible for hiring and building a high-performing Customer Support team from the ground up, shaping the culture and processes that will define the customer experience at Zefir. You will work closely with the Operations Lead to define the long-term vision for support operations, balancing in-house capabilities with outsourcing options.
Your role will involve drastically reducing response times through the implementation of new tools and increasing self-service options for customers. You will lead initiatives to streamline mandate management and improve internal operations, ensuring that the customer support function becomes a competitive advantage for Zefir. You will also collaborate with various teams to ensure that customer feedback is integrated into product development and operational improvements.
What we offer
At Zefir, we offer a dynamic work environment where you can make a significant impact on the customer experience in the real estate marketplace. You will be part of a fast-growing company backed by top-tier investors, providing you with opportunities for professional growth and development. We value authenticity and diverse perspectives, and we encourage you to apply even if your experience doesn't match every requirement. Join us in transforming how homes are bought and sold across Europe.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Zefir.
Similar Jobs You Might Like
Based on your interests and this role
