Customer Support • Mid-Level

Who you are

You have 2-3 years of experience in a technical support role, ideally within the banking or financial technology sector. You possess strong troubleshooting skills and a commitment to providing excellent customer service. You understand the importance of maintaining professionalism while resolving customer issues and ensuring their satisfaction with the products.

You are adept at diagnosing and resolving technical problems, and you thrive in environments where you can help others succeed. Your ability to communicate effectively with customers and your technical team makes you a valuable asset to any support team.

What you'll do

In this role, you will be responsible for providing L1 and L2 support to customers using Zeta's banking technology products. You will troubleshoot and diagnose issues, ensuring that customers receive timely and effective solutions. Your focus will be on maintaining high levels of customer satisfaction and operational efficiency.

You will collaborate closely with other team members to identify recurring issues and contribute to the development of knowledge base articles and support documentation. Your insights will help improve the overall customer experience and streamline support processes.

What we offer

Zeta offers a dynamic work environment where you can grow your skills and advance your career in the banking technology sector. You will be part of a passionate team dedicated to transforming the future of banking. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.