About Kikoff
Empowering credit building for a brighter financial future
Key Highlights
- Headquartered in San Francisco, CA
- $42.5 million raised in Series A funding
- Targeting Millennials and Gen Z for credit building
- Signature product influences key credit score factors
Kikoff is a personal finance and credit building platform headquartered in the Financial District of San Francisco, CA. With $42.5 million in Series A funding, Kikoff aims to help Millennials and Gen Z build their credit scores through its signature product, which positively influences payment histo...
🎁 Benefits
Kikoff provides comprehensive medical, dental, and vision coverage, fully paid by the company. Employees enjoy stock options and a generous unlimited ...
🌟 Culture
Kikoff's culture is centered around empowering individuals to build their financial health through accessible credit solutions. The company values inn...
Customer Operations Associate
Kikoff • San Francisco Office
Overview
Kikoff is hiring a Customer Operations Associate to help triage and resolve sensitive member issues. You'll work cross-functionally to drive resolutions and improve processes. This role is ideal for someone with strong problem-solving skills and a passion for customer advocacy.
Job Description
Who you are
You are a detail-oriented individual who takes pride in your ability to de-escalate tricky issues and advocate for members needing assistance. You thrive in a collaborative environment and enjoy working with various team members, from call center agents to executives, to identify root issues and drive alignment toward case resolution. You have a strong sense of professionalism and are committed to providing high-quality service to all members.
You possess excellent analytical skills, allowing you to summarize case facts and decision summaries clearly for a highly visible audience. You are comfortable documenting team activities daily and are eager to collect feedback to identify improvement opportunities. You understand the importance of thorough investigation and de-escalation in resolving high-impact issues effectively.
What you'll do
As a Customer Operations Associate, you will be responsible for triaging and resolving escalated member issues from start to finish. You will analyze escalated cases, draw accurate conclusions based on your findings, and summarize sophisticated results for cross-functional collaborators. Your role will involve responding to and handling advanced issues with the highest degree of professionalism, ensuring that all inquiries are addressed promptly and effectively.
You will work closely with various team members to supervise ongoing issues and advocate for members requiring special attention. Your ability to communicate effectively and work cross-functionally will be crucial in driving resolutions and improving processes within the team. You will have the opportunity to document team activities and contribute to a culture of continuous improvement.
What we offer
Kikoff provides a supportive work environment where you can grow your skills and make a meaningful impact on our members' experiences. You will be part of a rapidly growing team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.
Interested in this role?
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