Project Associate (analytics-focused/technical), Operational Excellence, Partnerships, and Automation, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

Who you are

You have a strong analytical background with experience in data analysis and project management — you've successfully managed projects that improve operational efficiency and enhance customer experiences. Your technical skills allow you to work effectively with data and analytics tools, ensuring that you can derive actionable insights from complex datasets.

You are a collaborative team player who enjoys working with various stakeholders — your ability to communicate effectively across departments helps you drive initiatives that align with company goals. You thrive in a fast-paced environment and are dedicated to delivering high-quality results.

What you'll do

In this role, you will be responsible for managing projects that focus on operational excellence within the Customer Experience Group. You will analyze data to identify areas for improvement and work closely with project managers, analysts, and process owners to implement solutions. Your role will involve collaborating with different teams to ensure that customer and partner support processes are efficient and effective.

You will also be tasked with developing and maintaining project documentation, tracking progress, and reporting on project outcomes. Your analytical skills will be crucial in measuring the success of initiatives and making data-driven recommendations for future projects.

What we offer

Agoda provides a dynamic work environment where you can grow your skills and advance your career. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in making travel easier and more accessible for everyone around the world.