Specialist, Operational Excellence (Bangkok-based)

Who you are

You have a strong background in operations and data analysis — you've successfully supported commercial growth initiatives in fast-paced environments and understand the importance of data-driven decision-making. Your analytical mindset allows you to identify issues and propose effective solutions, ensuring operational excellence.

You thrive in collaborative settings — working closely with cross-functional teams is second nature to you, and you enjoy engaging with various stakeholders to drive improvements. Your communication skills enable you to articulate complex data insights clearly and effectively, fostering a culture of transparency and teamwork.

You are detail-oriented and organized — managing multiple tasks and priorities is part of your daily routine, and you excel at maintaining focus under pressure. Your proactive approach helps you anticipate challenges and address them before they escalate, contributing to a smooth operational flow.

You are passionate about the travel industry — your enthusiasm for travel and technology fuels your desire to innovate and improve processes. You understand the unique challenges of the travel sector and are motivated to help shape the future of flight bookings at Agoda.

Desirable

Experience with data visualization tools or project management software would be a plus, as it can enhance your ability to present insights and manage tasks effectively. Familiarity with the travel industry or e-commerce operations can also provide valuable context for your role.

What you'll do

As an Operations Specialist at Agoda, you will play a crucial role in supporting the Flights vertical's growth. Your primary responsibility will be to analyze data related to operational performance, identifying trends and areas for improvement. You will collaborate with various teams to address operational issues and implement solutions that enhance efficiency and customer satisfaction.

You will be involved in monitoring key performance indicators (KPIs) and generating reports that provide insights into operational effectiveness. Your analytical skills will help you identify bottlenecks and recommend strategies to streamline processes, ensuring that Agoda remains competitive in the travel market.

In addition to data analysis, you will engage with stakeholders across the organization to gather feedback and understand their operational needs. Your ability to communicate effectively will be essential in fostering collaboration and driving initiatives that align with Agoda's goals.

You will also participate in project management activities, helping to coordinate efforts across teams and ensuring that projects are delivered on time and within scope. Your organizational skills will be vital in managing timelines and resources effectively.

What we offer

Agoda offers a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about travel and technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in shaping the future of travel and making a meaningful impact in the industry.