Bilingual Agent

Who you are

You are a proactive individual with a strong sense of urgency, ready to engage with customers through phone, email, and chat. Your ability to empathize and actively listen allows you to understand clients' moods and needs, ensuring that you provide the best possible support. You are comfortable navigating company policies and procedures to generate appropriate responses and solutions for customers. Your bilingual skills enable you to communicate effectively with a diverse clientele, making you an essential part of the team.

You thrive in an inclusive environment where diverse perspectives are valued. You understand the importance of fostering a culture of belonging and are eager to contribute to a team that is mission-driven and focused on empowering members to achieve their financial goals. You are adaptable and open to learning, always looking for ways to improve your skills and the customer experience.

What you'll do

As a Bilingual Agent at Oportun, you will be responsible for answering and making calls, as well as resolving customer inquiries through various channels. Your role will involve actively listening to clients, understanding their concerns, and providing timely and effective solutions. You will work closely with your team to ensure that all customer interactions are handled with care and professionalism, adhering to company policies and procedures.

You will also play a key role in identifying customer needs and providing feedback to improve service delivery. Your ability to empathize with clients will help you build strong relationships and enhance customer satisfaction. You will be part of a supportive team that values collaboration and encourages you to share your insights and experiences.

What we offer

Oportun offers a unique work environment that prioritizes diversity, equity, and inclusion. You will be part of a mission-driven organization that is committed to making a positive impact in the financial lives of its members. The company provides opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. You will enjoy a flexible remote work arrangement, allowing you to balance your personal and professional life effectively. Join us at Oportun and be part of a team that is dedicated to empowering individuals to achieve their financial goals.