Team Lead - Onboarding Operations

Who you are

You have a proven track record in leading teams and managing operations, particularly in onboarding or customer success environments. Your experience spans across multiple markets, and you understand the nuances of regulatory compliance in the Asia-Pacific region. You are results-driven and have a strategic mindset, capable of aligning local execution with global standards. You thrive in collaborative environments and are skilled at building relationships with cross-functional teams.

You possess excellent communication skills, enabling you to effectively convey onboarding strategies and performance metrics to both your team and the Global Leadership Team. You are adept at driving process improvements and ensuring that your team meets quality and compliance standards consistently. Your leadership style fosters a culture of accountability and continuous improvement, empowering your team to excel in their roles.

What you'll do

As the Team Lead for Onboarding Operations, you will oversee the APAC Onboarding Operations team, ensuring that merchant onboarding processes are efficient, compliant, and scalable. You will lead the execution of onboarding strategies across multiple APAC markets, with a particular focus on Japan and India, which are critical to Adyen's growth. Your role will involve collaborating with the Global Leadership Team to evolve onboarding standards and performance metrics, ensuring alignment with Adyen's global objectives.

You will be responsible for driving regional execution, building frameworks that support compliance and scalability. This includes developing training programs for your team, monitoring performance metrics, and implementing best practices across the region. You will also engage with stakeholders to gather feedback and continuously refine onboarding processes, ensuring that they meet the needs of both merchants and regulatory bodies.

What we offer

At Adyen, we provide a supportive environment where you can grow your career and tackle unique challenges. We value in-person collaboration and offer a vibrant office culture in Singapore. You will have the opportunity to work with a diverse team and contribute to innovative solutions that help businesses achieve their ambitions faster. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of motivated individuals.