Bilingual Agent

Who you are

You are a proactive individual with a strong sense of urgency, ready to assist customers through phone, email, and chat. Your ability to empathize with clients allows you to understand their needs and provide effective solutions. You possess excellent listening skills, enabling you to grasp the mood of the customer and respond appropriately according to company policies. Your bilingual capabilities enhance your communication with a diverse clientele, ensuring that all customers feel valued and understood.

You thrive in a fast-paced environment and are comfortable handling multiple inquiries simultaneously. Your attention to detail ensures that you accurately document customer interactions and follow up as necessary. You are adaptable and open to feedback, continuously seeking ways to improve your performance and the customer experience.

What you'll do

As a Bilingual Agent at Oportun, you will be the first point of contact for our members, addressing their inquiries and resolving issues efficiently. You will engage with customers through various channels, including phone, email, and chat, ensuring that each interaction is handled with care and professionalism. Your role will involve actively listening to customers, understanding their concerns, and providing tailored solutions that align with Oportun's mission of delivering affordable credit.

You will also be responsible for documenting customer interactions accurately, maintaining records of inquiries and resolutions. Collaborating with team members, you will share insights and feedback to enhance the overall customer experience. Your contributions will play a vital role in fostering a positive and inclusive culture at Oportun, where every team member is encouraged to share their perspectives and ideas.

What we offer

At Oportun, you will be part of a mission-driven team that values diversity and inclusion. We offer a supportive work environment where you can grow your skills and advance your career. You will have access to training and development opportunities, allowing you to enhance your customer service abilities and gain valuable experience in the fintech industry. Join us in making a difference in the lives of our members as we empower them to achieve their financial goals.