Empowering the workforce for the AI era
Multiverse is an upskilling platform focused on AI and tech adoption, partnering with over 1,500 companies including Google and Facebook. Headquartered in Paddington, London, Multiverse has raised $414 million in funding and employs between 501-1000 people. Their innovative approach to work-based tr...
Employees enjoy a focus on wellbeing with access to Spill therapy support, an Employee Assistance Programme, and free gym memberships through Wellhub....
Multiverse fosters a culture centered on practical, work-based learning that empowers individuals at any career stage. Their commitment to measurable ...
Multiverse is hiring an IT Operations Manager to oversee the operational running of IT across the organization. You'll ensure excellent service delivery for 1,000 employees and manage a small team. This role requires hands-on management experience in IT operations.
You have a strong background in IT operations management, with experience overseeing service delivery and incident coordination. You understand the importance of automation and are always looking for ways to improve operational efficiency. Your hands-on approach ensures that your team provides excellent support to all employees, and you thrive in a collaborative environment where you can lead and mentor others.
You are adept at managing relationships with Managed Service Providers (MSPs) and have a track record of successfully coordinating IT services across an organization. Your ability to communicate effectively with both technical and non-technical stakeholders makes you a valuable asset in any IT department. You are committed to fostering a culture of continuous improvement and innovation within your team.
As the IT Operations Manager at Multiverse, you will be responsible for the day-to-day running of IT operations, ensuring that all employees receive the support they need to perform their roles effectively. You will manage a small team, guiding them in their responsibilities and helping them develop their skills. Your focus will be on service delivery, incident management, and automation, ensuring that IT processes are efficient and effective.
You will work closely with the Head of IT to implement strategies that enhance the operational capabilities of the IT department. This includes overseeing the onboarding and offboarding processes for employees, ensuring that all IT resources are allocated appropriately. You will also be responsible for incident coordination, ensuring that any IT issues are resolved quickly and efficiently to minimize disruption to the organization.
In this role, you will have the opportunity to drive improvements in IT operations, identifying areas where automation can enhance service delivery. You will collaborate with various teams across the organization to ensure that IT services align with business needs and support the overall mission of Multiverse. Your leadership will be crucial in maintaining a high level of service and support for all employees.
At Multiverse, we are committed to building a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation and benefits, along with opportunities for professional development and growth. Join us in our mission to equip the workforce with the skills needed to succeed in the AI era.
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