Strategic Account Manager, Retail

Who you are

You have a proven track record in account management, particularly with high-value technical accounts, and understand the nuances of the retail sector. Your experience includes working with C-level executives and technical leaders, allowing you to navigate complex organizational structures and build strong relationships. You are adept at identifying opportunities for growth and have a strategic mindset that enables you to develop tailored solutions for clients.

You possess excellent communication skills, both verbal and written, which allow you to articulate the value of Square's offerings effectively. Your ability to think creatively helps you find innovative ways to enhance the customer experience and drive engagement. You are comfortable working in a fast-paced environment and can manage multiple priorities while maintaining a focus on client satisfaction.

What you'll do

In this role, you will be responsible for managing a portfolio of strategic accounts within the retail sector. You will work closely with clients to understand their needs and challenges, providing them with tailored solutions that leverage Square's integrated ecosystem. Your goal will be to retain and grow Square's presence in the mid-market space, ensuring that clients are satisfied and engaged with the products and services offered.

You will collaborate with cross-functional teams, including product development and marketing, to ensure that client feedback is incorporated into future product enhancements. Additionally, you will analyze account performance metrics to identify areas for improvement and growth opportunities. Your role will involve regular communication with clients, including presentations and strategic planning sessions, to ensure alignment and drive success.

What we offer

At Block, we are committed to building a diverse and inclusive workplace where everyone can thrive. We offer competitive compensation packages, including benefits that support your health and well-being. You will have the opportunity to work with a talented team that is passionate about transforming the way commerce is conducted. Join us in making a meaningful impact in the retail space and helping our clients succeed.