European Solutions Engineer

Who you are

You have a strong technical background and a passion for helping customers solve real problems quickly. You thrive in high-pressure situations and enjoy being the first point of contact for users needing assistance. Your ability to understand complex systems allows you to troubleshoot effectively and provide high-quality support. You are a team player who collaborates closely with engineering and product teams to escalate issues and improve documentation. You care deeply about customer satisfaction and are committed to delivering an exceptional support experience.

What you'll do

As a Solutions Engineer at Delve, you will be the front line in our shared Slack channels, responding to customer inquiries within minutes. You will troubleshoot product issues and guide users through complex compliance workflows, ensuring they have the support they need to succeed. Your role is hands-on and dynamic, requiring you to think critically and act swiftly to resolve issues. You will also partner closely with engineering and product teams to escalate bugs and contribute to improving our documentation and overall support experience. Your contributions will directly impact customer satisfaction and help shape the future of our support operations.

What we offer

Delve provides a comprehensive benefits package to support your well-being and professional growth. You will join a world-class team on a mission that matters, where your support will make a direct impact every day. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.