Customer Marketing Manager • Mid-Level

Who you are

You have a strong background in customer marketing, ideally with 5+ years of experience in a similar role. You understand the importance of customer engagement and have a proven track record of developing successful marketing strategies that enhance the customer journey. Your analytical skills allow you to measure and optimize marketing efforts effectively, ensuring that campaigns resonate with customers and drive loyalty. You are a collaborative team player who enjoys working closely with Customer Success, Product Marketing, Sales, and Demand Generation teams to create high-impact marketing initiatives. You are comfortable with both strategic planning and hands-on execution, demonstrating a balance of creativity and analytical thinking. You are passionate about building relationships with customers and turning them into advocates for the brand.

What you'll do

In this role, you will own the customer marketing strategy from end to end, designing and executing campaigns that drive engagement and retention. You will create personalized content experiences that resonate with customers and encourage deeper product usage. Your responsibilities will include developing nurturing programs that guide customers through their journey, ensuring they receive the support and information they need to succeed. You will measure the effectiveness of your campaigns, using data to inform decisions and optimize future efforts. Collaborating with cross-functional teams, you will align marketing initiatives with overall business goals, ensuring that customer feedback is integrated into product development and marketing strategies. You will also identify expansion opportunities within the existing customer base, working to increase revenue through upselling and cross-selling initiatives. Your role will be pivotal in shaping the customer experience and driving growth for 9fin.

What we offer

At 9fin, we are committed to creating an inclusive workplace where everyone can thrive. We recognize that diverse teams foster creativity and innovation, and we encourage applicants from all backgrounds to apply. You will have the opportunity to work with a fast-growing company that is revolutionizing the debt capital markets. We offer competitive compensation and benefits, along with a supportive environment that values your contributions and encourages professional growth. Join us in our mission to transform the way debt markets operate and make a meaningful impact in the financial industry.