Support Engineer • Mid-Level

Who you are

You have a strong background in infrastructure support, particularly in cloud environments, and are skilled in automating operations to enhance efficiency. Your experience includes responding to production incidents and collaborating with development teams to resolve issues effectively. You are familiar with monitoring tools and can document incident responses and prepare runbooks. You understand the importance of key performance indicators and are proactive in taking necessary actions when deviations are detected. You thrive in a team environment, working closely with others to improve service reliability and ensure operational excellence.

Desirable

Experience with incident root cause analysis and preparing postmortem reports is a plus. Familiarity with automation tools like Ansible and containerization technologies such as Docker will enhance your effectiveness in this role.

What you'll do

As an Infrastructure Support Engineer, you will be the first responder to production incidents, ensuring that issues are addressed promptly and effectively. You will monitor the operations of products and services, keeping a vigilant eye on performance metrics and taking action when necessary. Your role will involve documenting responses to various incident scenarios and collaborating with development teams to improve incident resolution processes. You will also focus on automating day-to-day operations to reduce manual effort and enhance efficiency. Conducting incident root cause analysis and preparing reports will be part of your responsibilities, as will communicating findings to stakeholders. You will work closely with your team to implement reliability improvements and ensure that operational standards are met.

What we offer

At ABC, we foster a culture of collaboration and continuous learning. You will have the opportunity to work alongside a diverse team of professionals, including seasoned technologists and self-taught developers. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Our commitment to technical excellence and operational efficiency means that you will be part of a team that is dedicated to delivering high-quality services and products to our clients.