Support Engineer • Experienced

Who you are

You have a strong background in infrastructure support, with experience in troubleshooting and resolving technical issues that impact business operations. Your familiarity with Microsoft technologies allows you to provide effective support to various teams, ensuring smooth operations in a fast-paced trading environment. You understand the importance of cybersecurity principles and best practices, which helps you maintain a secure infrastructure. You thrive in collaborative settings, working closely with technology teams and external partners to deliver exceptional service. Your ability to manage time-sensitive issues while also overseeing long-term projects is a key strength. You are proactive in identifying potential problems and implementing solutions before they escalate.

Desirable

Experience with automation tools such as Puppet or Chef is a plus, as it enhances your ability to streamline processes and improve efficiency. A solid understanding of trading systems and the financial markets will give you an edge in this role, allowing you to better support the trading desks and their technology requirements.

What you'll do

As an Infrastructure Support Engineer at DRW, you will be responsible for providing hands-on support to trading desks, addressing critical issues that arise on a daily basis. Your role will involve investigating and resolving a variety of technical and business issues, ensuring that operations run smoothly. You will collaborate with technology teams to define and implement technology requirements that meet the needs of the trading desks. Your work will include managing long-term projects that enhance the infrastructure and improve overall efficiency. You will also be involved in training and mentoring junior team members, sharing your expertise to help them grow in their roles. Your contributions will directly impact the success of the trading operations, making your role vital to the firm's overall performance.

What we offer

DRW Holdings provides a dynamic work environment where you can thrive and grow your career. You will have the opportunity to work with cutting-edge technology and collaborate with talented professionals in the trading industry. The firm values autonomy and encourages you to take initiative in your role. Competitive compensation and benefits are part of the package, reflecting the importance of your contributions to the team. You will be part of a culture that emphasizes respect, curiosity, and innovation, allowing you to make a meaningful impact in your work.