About Ada
Empowering brands with AI-driven customer interactions
Key Highlights
- Automated 2.6 billion brand interactions globally
- Supports 320+ brands including Zoom, Facebook, and Square
- No-code platform for easy implementation
- Fully remote workforce with flexible schedules
Ada is a leading AI-powered customer experience solution headquartered in Toronto, ON, specializing in automated brand interactions. With over 2.6 billion automated interactions and partnerships with 320+ brands including Zoom, Facebook, and Square, Ada's no-code platform empowers companies to deliv...
🎁 Benefits
Ada offers unlimited vacation, a generous stock option plan, and a wellness account. Employees enjoy comprehensive health benefits including dental, o...
🌟 Culture
Ada fosters a digital-first culture that prioritizes innovation in customer interactions. The company emphasizes the importance of AI and automation i...
Skills & Technologies
Overview
Ada is seeking a Senior Machine Learning Scientist to enhance their AI customer service platform. You'll work with Python, TensorFlow, and PyTorch to ensure the quality and reliability of AI features. This role requires strong expertise in machine learning and natural language processing.
Job Description
Who you are
You have 5+ years of experience in machine learning and AI, with a strong background in developing and deploying machine learning models. Your expertise in Python is complemented by your proficiency in frameworks like TensorFlow and PyTorch, allowing you to build robust AI solutions. You understand the intricacies of natural language processing (NLP) and have successfully implemented NLP techniques in previous projects. You are a collaborative team player who enjoys working closely with product managers and engineers to drive innovation in AI. You are passionate about improving customer experiences through technology and are eager to contribute to a mission-driven company like Ada.
Desirable
Experience with AI agent management technology or customer service applications is a plus. Familiarity with cloud platforms such as AWS or GCP can enhance your contributions to the team. A background in statistical analysis and data visualization tools will also be beneficial in this role.
What you'll do
As a Senior Machine Learning Scientist at Ada, you will take ownership of the AI features that power our customer support platform. You will design and implement machine learning models that enhance the automation of customer interactions, ensuring high quality and reliability. Collaborating with product managers, you will define the requirements for AI features and translate them into technical specifications. You will conduct experiments to evaluate the performance of machine learning models and iterate on them based on feedback and data analysis. Your role will involve mentoring junior team members and sharing your knowledge of best practices in machine learning and AI development. You will also stay updated on the latest advancements in AI and machine learning, applying new techniques to improve our products.
What we offer
At Ada, we believe in fostering a culture of growth and continuous improvement. You will have the opportunity to work with a talented team dedicated to pushing the boundaries of AI in customer service. We offer competitive compensation and benefits, including flexible work arrangements and opportunities for professional development. Join us in our mission to make customer service extraordinary for everyone, and be part of a company that values innovation and collaboration.
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