About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is seeking a Senior Machine Learning Scientist to define new ML features and research algorithms for their AI Customer Service solutions. You'll work with technologies like Python and TensorFlow to rapidly prototype and deploy models. This role requires strong expertise in machine learning and data analysis.
Job Description
Who you are
You have 5+ years of experience in machine learning and data science, with a strong background in developing and deploying machine learning models. You are proficient in Python and have hands-on experience with frameworks such as TensorFlow and Keras, allowing you to build and optimize complex algorithms. Your analytical skills are top-notch, enabling you to conduct thorough data analysis and statistical modeling to inform your decisions. You thrive in collaborative environments, working closely with product and design teams to ensure that the machine learning solutions you develop meet user needs and enhance customer experiences. You are passionate about leveraging AI technology to drive real-world impact and are eager to stay updated with the latest advancements in the field.
Desirable
Experience with unsupervised learning techniques and clustering algorithms is a plus, as is familiarity with deploying models in production environments. Knowledge of customer service applications and their challenges can help you better understand the context in which your models will operate.
What you'll do
As a Senior Machine Learning Scientist at Intercom, you will be responsible for defining and developing new machine learning features that enhance our AI Customer Service offerings. You will research and evaluate appropriate algorithms and technologies, rapidly prototyping solutions that can be tested with our customers. Your work will involve collaborating with product managers and designers to ensure that the features you develop align with user needs and business goals. You will also be tasked with measuring the impact of the models you deploy, using data to iterate and improve upon your solutions. Your contributions will directly influence the customer experience, helping businesses provide exceptional service through AI.
What we offer
At Intercom, we foster a culture of innovation and collaboration, where your ideas and contributions are valued. You will have the opportunity to work with a talented team of machine learning engineers and product professionals, all dedicated to pushing the boundaries of what AI can achieve in customer service. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer experiences through cutting-edge AI technology.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Intercom.
Similar Jobs You Might Like
Based on your interests and this role
Machine Learning Engineer
Faculty is hiring a Senior Machine Learning Scientist to develop and deploy human-centered AI solutions. You'll work with Python, TensorFlow, and PyTorch to drive impactful AI applications. This position requires significant experience in machine learning and AI technologies.
Machine Learning Engineer
Intercom is hiring a Staff Machine Learning Scientist to lead the development of innovative AI solutions for customer service. You'll work with technologies like Python, TensorFlow, and PyTorch to enhance customer experiences. This role requires extensive experience in machine learning and AI applications.
Machine Learning Scientist
Intercom is seeking a Senior Machine Learning Scientist to enhance customer service experiences through AI. You'll work on developing advanced AI solutions and contribute to the company's mission of transforming customer interactions. This role requires expertise in machine learning and AI technologies.
Machine Learning Scientist
Intercom is seeking a Senior Machine Learning Scientist to define new ML features and rapidly prototype solutions for customer service. You'll work with technologies like Python and TensorFlow to enhance customer experiences. This role requires strong expertise in machine learning and data analysis.
Machine Learning Engineer
Cresta is hiring a Senior Machine Learning Engineer to develop state-of-the-art ML systems for intelligent customer interactions. You'll work with large-scale multimodal data, focusing on ASR and NLP. This role requires expertise in machine learning and related technologies.