Technical Account Manager • Lead

Who you are

You have a proven track record in technical support and team leadership, with experience in managing teams that provide exceptional customer service. Your ability to communicate complex technical concepts clearly is one of your strengths, and you thrive in a collaborative environment where you can work closely with various departments to solve problems. You are motivated by the challenge of tackling unique technical issues at scale and are passionate about developing your team's skills and capabilities.

You understand the importance of creating a supportive culture that empowers team members to take ownership of their roles. Your leadership style is focused on mentorship and growth, ensuring that your team is equipped to handle the demands of a fast-paced environment. You are adaptable and open to feedback, always looking for ways to improve processes and enhance the customer experience.

What you'll do

As the Technical Support Team Lead, you will be responsible for overseeing the Platforms and Financial Services Support Team, ensuring that they provide timely and effective assistance to Adyen's merchants. You will work closely with cross-functional teams, including Operations, Engineering, Product, Account Management, and Sales, to address complex technical and operational inquiries. Your role will involve developing and implementing strategies to enhance team performance and customer satisfaction.

You will lead by example, guiding your team through challenging situations and helping them develop their problem-solving skills. Regularly reviewing team performance and providing constructive feedback will be key to your success in this role. You will also play a crucial role in shaping the future of the organization by contributing to the development of support processes and tools that improve efficiency and effectiveness.

What we offer

At Adyen, we foster an environment where ambition thrives. You will have the opportunity to work with leading companies and tackle unique technical challenges. We value in-person collaboration and offer a supportive culture that encourages professional growth. Join us in our Amsterdam office and be part of a team that is dedicated to delivering innovative solutions that help businesses achieve their goals faster.