Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for travel and customer service. You thrive in a fast-paced environment and enjoy helping others navigate their travel experiences. Your strong communication skills allow you to connect with customers effectively, ensuring their needs are met promptly and efficiently. You are adaptable and can handle the dynamic nature of the travel industry, providing support in various situations. You understand the importance of empathy and patience when dealing with customer inquiries and concerns.

What you'll do

As a Customer Experience Specialist at Agoda, you will be responsible for providing exceptional support to customers in real-time. You will assist travelers with their inquiries, ensuring they have a seamless experience while using Agoda's services. Your role will involve addressing customer concerns, providing information about bookings, and resolving any issues that may arise during their travel journey. You will work closely with a diverse team, collaborating to enhance the overall customer experience and contribute to Agoda's mission of making travel easy and rewarding for everyone.

What we offer

Agoda offers a vibrant work culture where you can grow and develop your skills in the travel industry. You will be part of a team that values diversity and innovation, working together to create memorable experiences for travelers around the world. We provide opportunities for career advancement and encourage you to take on new challenges as you progress in your role. Join us in bridging the world through travel and making a positive impact on people's lives.