Customer Support • Entry-Level

Who you are

You are a dedicated individual with a passion for travel and customer service — you thrive in dynamic environments and enjoy helping others navigate their travel experiences. Your fluency in both Mandarin and Cantonese allows you to connect with a diverse range of customers, ensuring they feel understood and valued. You possess strong communication skills and are comfortable working in a fast-paced setting, adapting to the ever-changing needs of travelers. Your ability to empathize with customers and provide timely solutions makes you an ideal fit for this role.

What you'll do

As a Customer Experience Specialist, you will be the first point of contact for customers seeking assistance with their travel plans. You will handle inquiries via various channels, including phone, email, and chat, ensuring that each customer receives prompt and effective support. Your role will involve troubleshooting issues, providing information about Agoda's services, and guiding customers through the booking process. You will also collaborate with other teams to resolve complex issues and enhance the overall customer experience. Your contributions will help Agoda maintain its reputation for excellent customer service in the travel industry.

What we offer

Agoda offers a vibrant work environment where you can grow your skills and advance your career in the travel industry. You will be part of a diverse team that values collaboration and innovation. We provide comprehensive training to equip you with the knowledge and tools needed to excel in your role. Additionally, you will have access to various employee benefits, including travel discounts and opportunities for professional development. Join us in our mission to bridge the world through travel and make a positive impact on our customers' journeys.