About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Customer Support • Lead
Uber • Kuala Lumpur - On-Site
Overview
Uber is hiring a Customer Support Team Lead who will manage team performance and drive results while coaching and mentoring employees. This role requires strong leadership skills and a focus on customer satisfaction.
Job Description
Who you are
You have experience in customer support and a passion for leading teams — you understand the importance of empowering your agents to deliver exceptional service. You are a Mandarin or Cantonese speaker, which allows you to connect with a diverse customer base and ensure effective communication. Your leadership style is focused on coaching and mentoring, helping your team members grow and succeed in their roles. You thrive in a fast-paced environment and are adept at managing performance metrics to drive results. You believe in the value of feedback and actively seek to create an open culture where team members feel valued and heard.
What you'll do
As a Customer Support Team Lead at Uber, you will manage a team of customer support agents, guiding them to adhere to policies and achieve performance goals. You will lead by example, providing coaching and mentorship to help your team develop their skills and advance their careers. You will partner with the recruiting team to hire new talent, ensuring that you build a strong and capable team. Your role will also involve analyzing team performance metrics and implementing improvements to enhance customer satisfaction. You will play a crucial role in fostering a positive work environment that encourages collaboration and innovation.
What we offer
At Uber, we offer a diverse and inclusive work environment where you can thrive as an individual and a leader. You will have the opportunity to make a significant impact on our customer support operations and help shape the future of our services. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to create a world where transportation is accessible to everyone.
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