Business Operations • Senior

Who you are

You have extensive experience in business systems engineering, particularly in leading strategic initiatives that drive revenue growth. Your expertise in CRM and analytics tools allows you to influence business strategies effectively, ensuring that technology aligns with organizational goals. You thrive in collaborative environments and are adept at leveraging data analytics to inform decision-making processes.

Your background includes a strong focus on business process automation, where you've successfully implemented systems that streamline operations and enhance efficiency. You understand the complexities of system integrations and are skilled at navigating these challenges to deliver impactful solutions. Your ability to communicate effectively with cross-functional teams ensures that you can advocate for technology needs and drive projects to completion.

You are data-driven and customer-obsessed, always looking for ways to improve user experiences and operational outcomes. Your thought leadership in the field positions you as a trusted advisor within the organization, and you are passionate about leveraging technology to solve complex business challenges. You are comfortable working in a fast-paced environment and are committed to continuous learning and improvement.

Desirable

Experience with AI technologies and their application in customer communications would be a significant advantage. Familiarity with the latest trends in business systems and a proactive approach to adopting new tools and methodologies will set you apart in this role.

What you'll do

As a Principal Business Systems Engineer at Aircall, you will lead strategic initiatives that shape the future of our Go-to-Market technology landscape. You will provide thought leadership and influence business strategies by leveraging your expertise in business process automation and system integrations. Your role will involve collaborating with various teams to identify opportunities for improvement and implementing solutions that drive revenue growth.

You will be responsible for analyzing current systems and processes, identifying areas for enhancement, and developing strategies to optimize performance. Your ability to work closely with stakeholders will ensure that technology solutions meet business needs and deliver measurable results. You will also play a key role in mentoring junior team members, sharing your knowledge and expertise to foster a culture of continuous improvement.

In addition, you will be tasked with evaluating and implementing new tools and technologies that can enhance our operational capabilities. Your insights will help guide the organization in making informed decisions about technology investments and resource allocation. You will also monitor industry trends and best practices to ensure that Aircall remains at the forefront of innovation in customer communications.

What we offer

At Aircall, we offer a dynamic work environment where you can make a significant impact on our business. You will have the opportunity to work with cutting-edge technologies and collaborate with talented professionals who are passionate about redefining customer communications. We value ownership, continuous learning, and thoughtful speed, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to help teams work smarter, not harder, and be part of a company that is scaling quickly and backed by world-class investors.