Software Engineering • Senior

Who you are

You have a strong background in software engineering with a focus on AI technologies — your experience includes developing systems that automate workflows and enhance operational efficiency across various departments. You thrive in collaborative environments and enjoy solving ambiguous problems that require innovative solutions. Your curiosity drives you to explore new technologies and methodologies, ensuring that you stay at the forefront of the industry.

You possess hands-on experience with Python and have a solid understanding of AI principles — you've successfully implemented AI-driven solutions that improve user experiences and streamline processes. Your ability to communicate effectively with stakeholders across different functional areas, such as Marketing, Sales, and Customer Support, allows you to gather requirements and translate them into actionable engineering tasks.

You are data-driven and customer-obsessed, always seeking to understand the impact of your work on end-users — you believe in the power of technology to transform customer communications and drive business outcomes. Your passion for continuous learning and improvement aligns with Aircall's values, making you a great fit for the team.

Desirable

Experience with cloud platforms and services is a plus — familiarity with AWS or similar technologies can enhance your contributions to the team. A background in customer communications or related fields will help you understand the unique challenges faced by Aircall's clients.

What you'll do

As a Senior Software Engineer at Aircall, you will play a pivotal role in building agentic systems that automate workflows for various internal departments — your work will directly impact how teams operate and communicate. You will collaborate closely with cross-functional teams to identify pain points and develop AI solutions that enhance productivity and efficiency.

You will be responsible for designing, developing, and deploying software solutions that leverage AI technologies — your expertise in Python will be crucial as you implement algorithms and models that automate routine tasks and improve decision-making processes. You will also engage in code reviews and mentor junior engineers, fostering a culture of learning and growth within the team.

Your role will involve analyzing user feedback and performance metrics to iterate on existing solutions — you will ensure that the systems you build are not only functional but also user-friendly and effective. You will participate in agile development processes, contributing to sprint planning and retrospectives to continuously improve team performance.

What we offer

At Aircall, you will join a dynamic and ambitious team that is redefining customer communications — you will have the opportunity to work on cutting-edge AI technologies that are shaping the future of the industry. We offer a collaborative work environment where your contributions are valued and recognized.

You will benefit from competitive compensation and opportunities for professional development — we encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to help teams work smarter, not harder, and make a meaningful impact in the world of customer communications.