About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is seeking an Engineering Manager for Technical Support to lead a team in delivering exceptional customer service and technical solutions. This role requires strong leadership skills and a collaborative mindset.
Job Description
Who you are
You have a proven track record in technical support and engineering management, with a focus on delivering high-quality customer service. Your experience includes leading teams and driving performance improvements, ensuring that your team meets and exceeds customer expectations. You are a strong communicator, able to articulate complex technical concepts to both technical and non-technical stakeholders. You thrive in a collaborative environment, working closely with cross-functional teams to solve problems and implement solutions. You are motivated by the mission of empowering businesses through innovative financial solutions and are eager to contribute to a fast-paced, dynamic team.
Desirable
Experience in the payments or financial technology sector is a plus, as is familiarity with AI and its applications in customer support. You are comfortable using data to drive decisions and improve processes, and you have a strong understanding of customer needs and how to address them effectively.
What you'll do
As the Engineering Manager for Technical Support at Airwallex, you will lead a team responsible for providing exceptional technical assistance to our global customer base. You will oversee the day-to-day operations of the support team, ensuring that they have the resources and training needed to succeed. You will work closely with product and engineering teams to identify and resolve technical issues, providing feedback to improve our products and services. Your role will involve setting performance metrics and goals for the team, monitoring progress, and implementing strategies to enhance team performance. You will also be responsible for fostering a positive team culture, encouraging collaboration and professional development among team members.
What we offer
At Airwallex, we offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will be part of a diverse and inclusive team that values innovation and creativity. We encourage you to apply even if your experience doesn't match every requirement, as we believe that diverse teams build better products. Join us in our mission to revolutionize the global payments landscape and make a real impact in the financial technology space.
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