Technical Support Engineering Manager • Lead

Who you are

You have a proven track record in technical support and customer service, with experience leading teams that deliver exceptional customer experiences. Your strong communication skills enable you to manage customer relationships effectively, ensuring that their technical issues are resolved promptly and efficiently. You are passionate about leveraging technology to improve customer satisfaction and drive product improvements. You understand the importance of cross-company collaboration and are skilled at aligning your team's efforts with broader organizational goals. You thrive in a fast-paced environment and are committed to empowering your team to excel in their roles.

What you'll do

As a Technical Support Engineering Manager at Microsoft, you will lead a team of support engineers who possess deep product knowledge. Your primary responsibility will be to manage the customer relationship from a support standpoint, ensuring that your team delivers a seamless support experience. You will drive initiatives that enhance customer satisfaction and contribute to Microsoft Product Improvement. You will also be responsible for mentoring your team members, helping them develop their technical skills and customer service abilities. Your leadership will be crucial in fostering a culture of excellence within the team, as you work to exceed customer expectations in every interaction.

What we offer

At Microsoft, you will be part of a diverse and inclusive culture that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technology and be part of a team that is dedicated to making a positive impact on customers' businesses. Join us in our mission to empower every person and organization on the planet to achieve more.