It Support • Senior

Who you are

You have a strong background in IT engineering with a focus on supporting complex systems — your experience includes managing and troubleshooting various IT infrastructures, ensuring seamless operations for users. You are familiar with identity management solutions, particularly Okta, and understand how to implement and maintain these systems effectively.

Your problem-solving skills are top-notch — you approach challenges with a methodical mindset, digging deep to find solutions that not only resolve issues but also enhance overall system performance. You thrive in collaborative environments, working closely with cross-functional teams to ensure that IT services align with business needs.

You are motivated by the mission of empowering businesses through technology — your passion for innovation drives you to stay updated on the latest IT trends and tools, allowing you to bring fresh ideas to the table. You understand the importance of security in IT operations and are committed to implementing best practices to protect sensitive information.

What you'll do

In this role, you will be responsible for managing IT support operations, ensuring that all systems are running smoothly and efficiently. You will work closely with various teams to identify and resolve technical issues, providing exceptional support to users across the organization. Your expertise in Okta will be crucial as you manage user access and identity management processes.

You will also play a key role in implementing new IT solutions and technologies — collaborating with stakeholders to assess needs and develop strategies that enhance operational efficiency. Your ability to communicate technical concepts to non-technical team members will be essential in fostering a culture of understanding and collaboration.

As a Senior IT Engineer, you will mentor junior team members, sharing your knowledge and expertise to help them grow in their roles. You will lead initiatives aimed at improving IT processes and systems, ensuring that the organization remains at the forefront of technological advancements.

What we offer

Airwallex provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a talented team of professionals who are passionate about technology and its impact on global business. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us and be part of a company that is shaping the future of payments and financial solutions.