About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Senior IT Support Engineer & Site Lead to manage IT support operations and lead the site team in Singapore. This role requires strong expertise in IT support and leadership skills.
Job Description
Who you are
You have extensive experience in IT support, ideally with a focus on managing teams and providing exceptional service to internal stakeholders. Your strong problem-solving skills enable you to tackle complex technical issues effectively, ensuring minimal downtime and optimal performance of IT systems. You are a collaborative team player who values communication and works well with cross-functional teams to achieve common goals. Your leadership experience allows you to mentor junior staff and foster a positive work environment.
You are motivated by the mission of providing seamless IT support and are eager to contribute to the success of the organization. You have a keen interest in leveraging technology to improve processes and enhance user experience. Your ability to adapt to changing environments and learn quickly makes you a valuable asset to the team.
What you'll do
As a Senior IT Support Engineer & Site Lead, you will oversee the IT support operations at the Singapore site, ensuring that all technical issues are resolved promptly and efficiently. You will lead a team of IT support professionals, providing guidance and mentorship to help them grow in their roles. Your responsibilities will include managing support tickets, troubleshooting hardware and software issues, and implementing best practices for IT support.
You will collaborate with other departments to understand their IT needs and provide tailored solutions that enhance productivity. Additionally, you will be responsible for maintaining IT infrastructure, ensuring that systems are up-to-date and secure. Your role will involve regular reporting on support metrics and identifying areas for improvement to enhance service delivery.
What we offer
At Airwallex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional development. You will have the chance to work with cutting-edge technology and contribute to a mission-driven organization that is transforming the global payments landscape. Join us to make a real impact in the world of finance and technology.
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