It Support • Mid-Level

Who you are

You have a solid background in IT support, with experience in troubleshooting hardware and software issues. You possess excellent communication skills, allowing you to effectively assist users with varying levels of technical expertise. Your problem-solving abilities enable you to diagnose and resolve issues efficiently, ensuring minimal disruption to operations. You are comfortable working in a fast-paced environment and can manage multiple tasks simultaneously. You are a team player who values collaboration and is eager to contribute to a positive workplace culture. You are motivated by the opportunity to make a real impact in a growing company.

What you'll do

In this role, you will be responsible for providing technical support to internal users, addressing their IT-related inquiries and issues. You will assist with the setup and configuration of hardware and software, ensuring that all systems are functioning optimally. You will troubleshoot and resolve technical problems, escalating issues when necessary to ensure timely resolution. You will also participate in IT projects, contributing your expertise to improve processes and systems. Your role will involve maintaining documentation of support requests and solutions, helping to build a knowledge base for future reference. You will collaborate with other IT team members to enhance service delivery and user satisfaction.

What we offer

Airwallex offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team and contribute to innovative projects that shape the future of global payments. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Our culture promotes collaboration, learning, and personal development, ensuring that you can thrive in your role.