About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Overview
Airwallex is hiring a Manager, Operations Strategy to lead customer research initiatives. You'll work on strategic operations to enhance customer experience and drive business growth. This position requires strong analytical skills and experience in operations strategy.
Job Description
Who you are
You have a strong background in operations strategy, with a focus on customer research and insights. Your analytical skills allow you to interpret data effectively and make informed decisions that drive business outcomes. You thrive in collaborative environments and are motivated by the mission of empowering global businesses through innovative financial solutions.
You possess excellent communication skills, enabling you to articulate complex ideas clearly to diverse stakeholders. Your curiosity drives you to dig deep into customer needs and market trends, ensuring that your strategies are data-driven and impactful. You are comfortable using AI tools to enhance your research and problem-solving capabilities.
What you'll do
In this role, you will lead customer research initiatives that inform the strategic direction of Airwallex. You will collaborate with cross-functional teams to gather insights and develop strategies that enhance customer experience and satisfaction. Your responsibilities will include analyzing customer feedback, identifying trends, and presenting findings to senior leadership to guide decision-making.
You will also be responsible for developing and implementing operational strategies that align with the company's goals. This includes optimizing processes, improving efficiency, and ensuring that customer needs are met effectively. You will work closely with product and marketing teams to ensure that customer insights are integrated into product development and marketing strategies.
What we offer
At Airwallex, you will be part of a dynamic team that is shaping the future of global payments. We offer a collaborative work environment where your contributions will have a direct impact on our success. You will have opportunities for professional growth and development, as well as the chance to work with some of the brightest minds in the industry. Join us in our mission to empower businesses worldwide with innovative financial solutions.
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