Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a fast-paced environment — you have a knack for resolving issues and ensuring customer satisfaction. Your strong communication skills allow you to convey information clearly and empathetically, making customers feel valued and understood. You are excited about the opportunity to work with a team that is redefining how stablecoins are used in everyday financial transactions.

You are adaptable and open to learning — you enjoy collaborating with cross-functional teams and are eager to contribute to the success of the company. Your ability to work well under pressure and manage multiple tasks will help you excel in this role. You are passionate about the fintech industry and are motivated to help shape a borderless financial future.

What you'll do

As a Customer Experience Associate, you will be the primary point of contact for our customers, assisting them with inquiries and resolving issues related to our products and services. You will work closely with the CX Team Lead and other team members to provide reliable and empathetic support. Your role will involve understanding customer needs and ensuring they have a positive experience with our offerings.

You will collaborate with teams in Operations, Compliance, and Product to address customer concerns and provide feedback that can help improve our services. Your contributions will play a vital role in enhancing customer satisfaction and loyalty. You will also have the opportunity to participate in team summits and off-site events, fostering relationships with your colleagues and contributing to a strong team culture.

What we offer

At Rain, you will be part of a mission-driven team that values transparency and accuracy in all interactions. We offer a supportive work environment where you can grow into the role that aligns with your career goals. You will have the chance to work with a diverse group of passionate individuals who are dedicated to making a significant impact in the fintech space. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every team member to contribute to our vision.