About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Support Engineer • Mid-Level
Overview
Airwallex is hiring a Support Analyst for their Financial Operations team to empower global businesses with integrated financial solutions. You'll work in San Francisco and contribute to a unified payments platform.
Job Description
Who you are
You have a strong background in financial operations and support, with a knack for problem-solving and a keen understanding of payment systems. Your analytical skills allow you to tackle complex issues effectively, ensuring that clients receive the best possible service. You thrive in collaborative environments, working closely with cross-functional teams to deliver exceptional results. Your ability to communicate clearly and effectively helps you build strong relationships with clients and colleagues alike. You are motivated by the mission of empowering businesses through innovative financial solutions and are eager to contribute to a fast-paced, dynamic team.
What you'll do
As a Support Analyst at Airwallex, you will be responsible for providing exceptional support to our clients, helping them navigate our financial platform and resolve any issues they encounter. You will collaborate with various teams to ensure that client feedback is incorporated into our product development process, enhancing the overall user experience. Your role will involve analyzing support tickets and identifying trends to improve our services continuously. You will also assist in training new team members and sharing your expertise with the team to foster a culture of knowledge sharing and continuous improvement.
What we offer
At Airwallex, you will be part of a vibrant team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on meaningful projects that impact businesses worldwide, contributing to the future of financial technology. Join us and be part of a company that is redefining the payments landscape.
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