About Airwallex
Empowering businesses with seamless cross-border payments
Key Highlights
- Valuation exceeds $5 billion with $1.2 billion raised
- Over 20,000 corporate customers using its services
- Headquartered in Fitzrovia, London, UK
- Offers corporate cards and expense management solutions
Airwallex, founded in 2015 and headquartered in Fitzrovia, London, is a leading fintech company specializing in cross-border payments and foreign exchange solutions. With a valuation exceeding $5 billion, Airwallex has raised $1.2 billion in funding and serves over 20,000 corporate customers, provid...
🎁 Benefits
Employees enjoy a flexible work environment with 3 months of 'work from anywhere' policy each year, along with on-site meals and snacks to enhance wor...
🌟 Culture
Airwallex fosters a culture focused on simplifying global financial transactions for businesses, aiming to disrupt traditional banking with competitiv...
Customer Support • Senior
Overview
Airwallex is hiring a Senior Analyst for Customer Support to empower global businesses with integrated financial solutions. You'll work in a dynamic environment focused on customer satisfaction and operational excellence.
Job Description
Who you are
You have a strong background in customer support and are passionate about helping businesses navigate their financial needs. With a keen analytical mindset, you excel at problem-solving and are driven by a desire to improve customer experiences. You thrive in collaborative environments and are eager to contribute to a team that values innovation and efficiency. Your ability to communicate effectively with diverse stakeholders makes you a valuable asset in any situation. You are adaptable and can manage multiple priorities while maintaining a focus on delivering high-quality support. You understand the importance of data-driven decision-making and are comfortable using various tools to analyze customer feedback and operational metrics.
What you'll do
In this role, you will be responsible for analyzing customer support processes and identifying areas for improvement. You will work closely with cross-functional teams to implement solutions that enhance customer satisfaction and streamline operations. Your insights will help shape the customer support strategy, ensuring that Airwallex continues to provide exceptional service to its clients. You will also engage with customers directly, addressing their inquiries and resolving issues promptly. Your contributions will play a crucial role in maintaining Airwallex's reputation as a leader in the financial technology space.
What we offer
At Airwallex, you will be part of a vibrant team that is dedicated to transforming the financial landscape for businesses worldwide. We offer competitive compensation and opportunities for professional growth. You will have access to a supportive work environment that encourages innovation and collaboration. Join us in our mission to empower businesses with the tools they need to succeed in a global economy.
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