About AlphaGrep
Transforming trading with data-driven insights
Key Highlights
- Over a decade of experience in quantitative trading
- Headquartered in Mumbai, India
- Specializes in low latency trading system development
- Serves global proprietary trading firms and investment banks
AlphaGrep is a quantitative trading firm specializing in low latency trading systems, with over a decade of experience in the financial technology sector. Headquartered in Mumbai, India, AlphaGrep serves a diverse clientele, including global proprietary trading firms and investment banks, leveraging...
🎁 Benefits
AlphaGrep offers competitive salaries, performance-based bonuses, and equity options. Employees enjoy generous PTO policies, flexible remote work arra...
🌟 Culture
AlphaGrep fosters a culture of curiosity and problem-solving, emphasizing a data-driven approach to trading. The firm values inclusivity and encourage...
Overview
AlphaGrep is hiring a Customer Service Manager for their Mutual Fund business in Mumbai. You'll be responsible for setting up and managing customer service operations, ensuring compliance with regulatory requirements, and improving service efficiency. This role requires experience in customer service management.
Job Description
Who you are
You have a strong background in customer service management, ideally with experience in the financial services sector. You understand the importance of regulatory compliance and have successfully set up customer service operations in previous roles. Your ability to coordinate with sales and customer service teams allows you to build effective customer interaction processes. You are detail-oriented and can draft and review customer service manuals and investor charters with precision. You actively track and address customer queries, complaints, and grievances, ensuring a high standard of service. You are proactive in seeking feedback from local sales teams to enhance service efficiency and align with industry standards.
What you'll do
In this role, you will be responsible for the overall setup and functioning of AMC branches and RTA ISCs, ensuring they meet regulatory requirements. You will oversee the establishment of a call center, including the necessary infrastructure and training for staff. Your role will involve standardizing operations across all points of customer acceptance and coordinating with sales and customer service teams to develop various customer interaction forms. You will draft, document, and review the Customer Service Manual and Investor Charter, ensuring they are up to date and effective. Additionally, you will support the Head of Investor Service in unit review meetings with RTAs and review turnaround times for customer-related processes, striving to exceed industry standards. You will also be responsible for timely reporting of regulatory reports related to investor complaints to AMFI.
What we offer
At AlphaGrep, we foster a relaxed environment with a flat organizational structure that encourages collaboration and innovation. We offer health and wellness programs, including gym memberships and a stocked kitchen, to ensure our employees maintain a balanced lifestyle. Our generous vacation package allows for ample time off, and we organize yearly offsites and corporate sports teams to promote team bonding and employee engagement.
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