It Support • Entry-Level

Who you are

You are a proactive and driven individual eager to kick-start your career in technology. With a service-oriented mindset, you approach problems positively and take genuine ownership of the IT environment. You are technically minded and ready to learn, making you an ideal fit for this entry-level IT Technician role. You thrive in a high-performance environment and are excited about the opportunity to grow within a motivated team.

Desirable

Experience with identity and access management tools like Okta is a plus, as well as familiarity with collaboration suites such as Google Workspace and Microsoft 365. You have a keen interest in technology and are eager to develop your skills in IT support and infrastructure management.

What you'll do

In this role, you will serve as the first point of contact for IT support via the service desk and other support channels. You will log, categorize, prioritize, resolve, or escalate issues while providing clear ticket notes and timely updates to users. Your primary focus will be on first-line end-user support across various devices, applications, access, and connectivity. You will assist with sign-in issues, multi-factor authentication re-registration, and basic single sign-on troubleshooting using Okta. Additionally, you will perform email troubleshooting and password resets within Google Workspace and Microsoft 365, ensuring a smooth IT experience for your colleagues.

You will also support office infrastructure, including AV/meeting rooms, asset management, and new technology rollouts. As part of a fast-growing team, you will receive hands-on training and structured development to build your breadth and depth in IT support quickly. You will have opportunities to advance into roles such as IT Engineer or Senior IT Engineer, or specialize in areas like cybersecurity or network administration.

What we offer

AlphaSights provides a collaborative team culture with high standards and constructive feedback. You will be part of a motivated team that values continuous improvement and offers a clear progression path. This full-time role requires on-site presence to support colleagues directly, with occasional flexibility for early or late support during office moves, rollouts, or maintenance windows. You will have access to modern tooling and resources to help you succeed in your role and grow your career in technology.