Campaign Operations • Entry-Level

Who you are

You are an entry-level professional with a graduate degree and exposure to MS Office. You have a strong comfort with numbers and are eager to learn and adapt to new features and changes in processes. You are proactive in alerting managers about problems or concerns and are committed to meeting daily goals on tasks allocated. You understand the importance of quality and process excellence in operations and are dedicated to fulfilling objectives and KPI criteria for the business.

You thrive in a structured environment where following Standard Operating Procedures (SOP) is crucial. You have a keen eye for detail, allowing you to spot errors in SOP content and reach out to subject matter experts for the best results. Your ability to work on rotational shifts as per business requirements showcases your flexibility and commitment to the role.

What you'll do

As a Campaign Operations Associate, you will be responsible for building campaigns for Amazon Prime Video. You will utilize various marketing tools and operations workflows to ensure that campaigns are delivered on time and meet quality standards. Your role will involve updating workflow tools and trackers to keep track of daily tasks, ensuring that you fulfill objectives and KPI criteria such as SLA, productivity, and quality targets. You will also be expected to work on resolving customer-facing trouble tickets with a focus on maintaining a 100% SLA and quality.

You will collaborate closely with your team to ensure that all tasks comply with SOP or manager's directions. Your proactive approach will help in identifying and addressing any issues that arise during the campaign creation process. This role is an individual contributor position, allowing you to take ownership of your tasks while contributing to the overall success of the team.

What we offer

Amazon provides a dynamic work environment where you can influence business decisions and shape the future of campaigns. You will have the opportunity to work with a diverse team and gain valuable experience in campaign operations. The role is on-site in San Jose, allowing for direct collaboration with your colleagues. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.