Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual with a knack for problem-solving and a strong ability to communicate effectively with various stakeholders. You thrive in a fast-paced environment and are committed to ensuring that transportation operations run smoothly. Your analytical skills allow you to identify trends in network exceptions and propose process improvements. You understand the importance of timely communication and are dedicated to maintaining high standards of customer service. You are adaptable and can handle unexpected challenges with ease, ensuring that all parties are informed and satisfied.

What you'll do

As a Transportation Representative at Amazon's Network Operation Center (NOC), you will play a crucial role in the execution of transportation operations across multiple geographies. Your primary responsibility will be to facilitate communication between vendors, carriers, and fulfillment centers, ensuring that freight is picked up and delivered on time. You will monitor network operations, addressing any potential issues that arise and working to resolve them promptly. In addition to tactical problem-solving, you will analyze network data to identify trends and recommend process changes that enhance operational efficiency. Your role will involve collaborating with various teams to streamline operations and improve the overall customer experience. You will be responsible for maintaining accurate records and documentation related to transportation activities, ensuring compliance with company policies and procedures. Your contributions will directly impact Amazon's ability to serve its customers effectively.

What we offer

At Amazon, we value our employees and offer a supportive work environment that encourages growth and development. You will have the opportunity to work with a diverse team of professionals dedicated to excellence in transportation operations. We provide comprehensive training to help you succeed in your role and advance your career within the company. Our commitment to employee well-being includes competitive compensation and benefits packages. You will be part of a company that is constantly innovating and striving to improve the customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.