Customer Operations

Who you are

You thrive in a fast-paced environment and are dedicated to delivering exceptional customer service. You understand the importance of teamwork and collaboration, ensuring that operations run smoothly and efficiently. Your commitment to safety and quality is paramount, and you take pride in your work, contributing to a culture of excellence. You are adaptable and open to embracing diversity, recognizing that different perspectives enhance team performance. You are motivated by the impact of your work on the customer experience and are eager to contribute to Amazon's mission of sustainability.

What you'll do

As an EVC Escalation Specialist, you will be responsible for managing escalations and ensuring that customer issues are resolved promptly and effectively. You will work closely with various teams to identify and address operational challenges, implementing solutions that enhance the overall customer experience. Your role will involve analyzing data to identify trends and areas for improvement, allowing you to proactively address potential issues before they escalate. You will also play a key role in fostering a culture of safety and quality within the team, ensuring that all operations meet Amazon's high standards.

What we offer

Amazon offers a dynamic work environment where you can grow your career while making a meaningful impact. You will be part of a team that values collaboration and innovation, with opportunities for professional development and advancement. We are committed to building a sustainable future and encourage you to apply even if your experience doesn't match every requirement. Join us in delivering exceptional service to millions of customers around the world.