About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
π Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
π Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring an Escalation Specialist to monitor alarm systems and assist in troubleshooting within the Maintenance Operations Centre. This role requires strong problem-solving skills and the ability to work in a fast-paced environment.
Job Description
Who you are
You are an action-oriented individual who thrives in a busy environment. You possess excellent research skills and are flexible in your problem-solving approach. You understand the importance of teamwork and take pride in delivering quality service to customers. You are open to diversity and individuality, contributing positively to the team culture.
You have a keen eye for detail and are capable of monitoring alarm systems effectively. Your communication skills allow you to document and relay information accurately to site maintenance and operations personnel. You are proactive in dispatching local vendors and assisting with troubleshooting efforts, ensuring that operations run smoothly.
What you'll do
As an Escalation Specialist, you will be responsible for first-line monitoring and response within the Amazon Maintenance Operations Centre. You will directly monitor alarm systems and ensure that any issues are addressed promptly. Your role will involve dispatching local vendors as needed and assisting site maintenance personnel with troubleshooting efforts. You will also be responsible for maintaining accurate documentation and communication regarding operational issues.
You will work closely with a larger team to ensure that the right items are delivered to customers in a timely manner. Your contributions will play a crucial role in maintaining the high safety standards and quality service that Amazon is known for. You will be part of a culture that values teamwork and a strong work ethic, ensuring that operations run like clockwork.
What we offer
At Amazon, you will be part of a diverse and inclusive team that values individuality. We provide a dynamic work environment where you can grow and develop your skills. You will have the opportunity to work with cutting-edge technology and be part of a company that is committed to delivering the best customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we value potential and a willingness to learn.
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