Customer Operations

Who you are

You are an experienced professional with a strong background in case management, particularly in the context of leave of absence and disability services. You possess excellent communication skills and are adept at understanding complex employee situations, ensuring that you can provide tailored support to each individual. Your ability to navigate federal and state laws regarding leave and disability benefits is crucial, as is your commitment to delivering a high-quality customer experience. You thrive in environments where you can make a meaningful impact on people's lives, and you are driven by a desire to help others.

You have a keen eye for detail and are skilled in reviewing medical documentation to ensure compliance with various leave plans. Your organizational skills allow you to manage multiple cases effectively, ensuring that each employee feels supported throughout their leave or disability event. You are empathetic and patient, understanding that these situations can be stressful for employees, and you strive to create a connected and trusted case management experience.

What you'll do

As a Case Manager at Amazon, you will initiate and respond to inquiries about leave and disability events, acting as the primary point of contact for assigned employees. You will provide holistic case management services, guiding employees through the complexities of their leave options and benefits. Your responsibilities will include reviewing medical documentation to adjudicate leaves in compliance with Amazon's policies and applicable laws. You will leverage best practice tools and duration guidelines to ensure that employees receive the best possible outcomes during their leave.

You will work closely with various stakeholders within the organization to ensure that all employee needs are met and that they receive timely and accurate information regarding their leave status. Your role will require you to adapt to changing circumstances and needs, ensuring that you remain responsive and supportive throughout the case management process. You will also be responsible for maintaining accurate records and documentation related to each case, ensuring compliance with internal policies and external regulations.

What we offer

At Amazon, we believe in fostering a culture of innovation and customer obsession. You will have the opportunity to work in a dynamic environment where your contributions can make a significant difference in the lives of employees. We offer competitive compensation and benefits, along with opportunities for professional growth and development. If you are passionate about helping others and want to be part of a team that is dedicated to building a best-in-class professional services program, we encourage you to apply.