Customer Operations • Entry-Level

Who you are

You are dedicated, hardworking, and analytical — you thrive in environments where your judgment and attention to detail can make a significant impact. You possess a strong ability to investigate and eliminate online e-commerce risks, ensuring that Amazon remains a safe platform for transactions. Your passion for discovering and simplifying processes aligns with Amazon's mission to deliver exceptional customer experiences.

You have a results-oriented mindset — you understand the importance of productivity and quality assurance in your work. Your analytical skills enable you to review the legitimacy and accuracy of submitted documents by sellers, and you are comfortable responding to cases as needed. You are committed to contributing positively to the development of your department and the overall success of Amazon.

Desirable

Fluency in both Japanese and English is essential for this role, allowing you to communicate effectively with diverse teams and stakeholders. Experience in e-commerce or risk management would be advantageous, as would familiarity with online transaction processes.

What you'll do

In this role, you will be responsible for a wide range of duties related to the investigation of online e-commerce risks. You will review the legitimacy and accuracy of documents submitted by sellers, ensuring that all transactions meet Amazon's high standards for safety and trust. Your analytical mind will be crucial in identifying potential risks and implementing solutions to mitigate them.

You will work closely with various teams within Amazon, collaborating to enhance the safety of the platform. Your contributions will help safeguard financial transactions across all Amazon sites, ensuring that legitimate customers can shop with confidence. You will also participate in the development of risk models and operational processes that minimize risk while maximizing trust in Amazon.com.

Your productivity and quality assurance will be evaluated regularly, and you will have the opportunity to contribute to the continuous improvement of the department. You will be part of a team that values diversity and encourages innovative thinking, allowing you to grow and develop your skills in a supportive environment.

What we offer

Amazon offers a dynamic work environment where you can make a significant impact on the safety and trust of our platform. You will have the opportunity to work with some of the brightest minds in the industry, contributing to a mission that aims to provide the best online shopping experience for customers worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.

As part of Amazon, you will be part of a company that is committed to innovation and excellence. We provide opportunities for career growth and development, ensuring that you can build a fulfilling career while making a difference in the lives of our customers.