Customer Operations • Entry-Level

Who you are

You are a detail-oriented individual with a strong ability to communicate effectively across various stakeholders in the transportation network. You understand the importance of timely operations and are eager to learn about the logistics and supply chain processes that drive Amazon's success. You thrive in a fast-paced environment and are ready to tackle challenges head-on, ensuring that customer satisfaction remains a top priority.

Desirable

Experience in logistics or supply chain management is a plus, but not required. A proactive attitude and willingness to learn will set you apart in this role. Familiarity with data analysis and problem-solving techniques will also be beneficial as you navigate the complexities of transportation operations.

What you'll do

As a Transportation Representative, you will play a critical role in the Network Operation Center (NOC) by facilitating the flow of information between transportation carriers, hubs, and warehouses. You will monitor inbound and outbound operations, ensuring that freight is picked up and delivered on time. In the event of any exceptions, you will step in to resolve issues and keep all stakeholders informed of the proceedings. Your analytical skills will be put to use as you identify trends in network exceptions and propose process improvements to streamline operations.

You will collaborate closely with various teams to ensure that all transportation activities align with Amazon's operational goals. Your role will involve significant communication with vendors and carriers, addressing any potential issues that may arise during the transportation process. You will also be responsible for maintaining accurate records and documentation related to transportation activities, contributing to the overall efficiency of the supply chain.

What we offer

Amazon provides a dynamic work environment where you can grow your career in operations. You will have the opportunity to learn from experienced professionals in the field and gain valuable insights into the logistics and supply chain industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in our mission to deliver exceptional service to our customers while developing your skills in a supportive and innovative company.