Customer Operations • Entry-Level

Who you are

You are a recent graduate with a degree in any specialization from a recognized university. You possess excellent communication skills in English, both written and verbal, allowing you to interact effectively with customers and delivery partners. Your comprehension skills enable you to understand and articulate customer issues clearly, ensuring that you can follow through to resolution without distraction. You thrive in both team environments and independent settings, demonstrating a strong ability to manage sensitive cases and escalate issues as necessary. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer is essential, along with excellent typing skills and the ability to navigate websites proficiently. A logistics background and experience in a similar role will be advantageous.

What you'll do

As a Transportation Representative at Amazon, you will serve as the primary interface between Amazon and our delivery partners, embodying the Amazon brand in every interaction. Your responsibilities will include effectively communicating with delivery partners to address their concerns and troubleshoot issues that arise. You will provide prompt and efficient service to both Amazon customers and delivery partners, ensuring that all interactions are handled professionally. You will actively seek solutions through logical reasoning, identifying trends that can lead to process improvements. Maintaining or exceeding targeted performance metrics will be a key aspect of your role, as will managing sensitive cases by adhering to the escalation matrix. You will be expected to demonstrate excellent time-management skills and contribute to a collaborative team environment.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. We provide a supportive work environment where you can grow and develop your skills. If you have a disability and need workplace accommodations during the application and hiring process, we are here to assist you. Join us and be part of a team that values your contributions and encourages you to reach your full potential.