About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
π Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
π Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Customer Operations Delivery Station Liaison to ensure successful deliveries and handle customer inquiries. This role requires effective communication and problem-solving skills while working on-site in Wenden.
Job Description
Who you are
You are a proactive individual who thrives in a customer-facing role, ensuring that every delivery is successful and every customer inquiry is addressed promptly. You understand the importance of maintaining efficient processes and are prepared to handle unexpected situations with ease. Your communication skills are top-notch, allowing you to interact effectively with customers, logistics teams, and delivery partners. You are detail-oriented, keeping accurate records of customer inquiries and ensuring compliance with operational guidelines. You are committed to providing a seamless customer experience and are eager to contribute to continuous improvement initiatives within the team.
What you'll do
In this role, you will work directly at one of Amazon's last-mile delivery stations, where you will be responsible for contacting customers regarding their deliveries. You will investigate and resolve delivery issues, collaborating with logistics teams and delivery partners as necessary. You will maintain daily, weekly, and monthly records of customer inquiries, ensuring that all interactions are documented accurately. Your role will also involve adhering to operational instructions and safeguarding customer data. You will support internal communications, including creating presentations and contributing to programs aimed at enhancing internal engagement and continuous improvement.
What we offer
This position is a 12-month fixed-term contract with the possibility of extension, providing you with the opportunity to gain valuable experience in a dynamic environment. You will work on-site, with a daily schedule from 11:00 AM to 7:15 PM, Monday to Friday or Tuesday to Saturday. Amazon values diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. You will be part of a team that is dedicated to delivering the best results for our customers, and you will have the chance to develop your skills in a supportive environment.
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